Privacy policy

01Introduction

Umak Ketering respects the privacy of its customers and visitors of umakcatering.rs. This privacy policy explains what data we collect, how we use it and what rights you have regarding your personal data.

02What data we collect

When you contact us through the contact form, by phone or by email, we collect the data you provide yourself, most often:

• First and last name
• Phone number
• Email address
• Message content and details of the planned event (type, date, number of guests)

03Purpose of processing

We use your data exclusively for the following purposes:

• Contacting you to arrange catering and delivery of your order
• Preparing a quote and a pro forma invoice
• Organising and coordinating your event
• Replying to enquiries sent through the contact form

The data is not used for purposes inconsistent with this policy, nor is it passed on to third parties without your consent, except in cases prescribed by law.

04Data retention

Data is kept for as long as necessary to deliver the service and fulfil legal obligations, after which it is deleted or anonymised, unless there is a legal basis for further retention.

05Cookies and spam protection

The website uses a basic session cookie, required for submitting the contact form securely.

To measure traffic and advertising performance we also use third-party tools: Google Analytics and Google Ads (via Google Tag Manager) and Meta Pixel (Facebook/Instagram). These tools set cookies and record data about the use of the website (for example pages visited, device type and clicks on the phone number), in accordance with the Google privacy policy and the Meta privacy policy. You can change or delete cookies in your browser settings.

The contact form is protected by Google reCAPTCHA, which checks that the message is sent by a person and not by an automated program. In doing so, Google processes technical data (e.g. IP address and browser data) in accordance with its privacy policy.

06Your rights

In accordance with the Law on Personal Data Protection of the Republic of Serbia, you have the right to:

• Request access to the data we hold about you
• Request the correction of inaccurate data
• Request the deletion of your data
• Withdraw your consent at any time

You can send your request to info@umakcatering.rs.

07Data security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.

08Changes to this privacy policy

This privacy policy may be updated from time to time. Changes take effect when published on this page, together with the date of the last update. In case of any discrepancy between language versions, the Serbian version prevails.